IMC is dedicated to making your relationship with us as user friendly as possible. We do
this by maintaining a client dedicated customer service department with experienced staff members who are available to answer your questions Monday thru Friday 8:30 a.m. to 5:30
p.m. E.S.T. You can reach them by calling 800-908-4558 or by fax at (317) 576-0683.

Chris Ahlers, Support Manager
Amanda Gill, Support Specialist
Jennifer Isabell, Support Specialist
Tamekia Johnson, Support Specialist


Clients may access our FacsWeb 24 hours a day, 7 days a week by logging in at the "Client Login" box located on each web page in the top right corner. You may also access it by going
to and inputting your user name and password.

The FACS web allows our clients to securely:
View your accounts online and access client statistics.
Clients may look for demographic updates, check the collection status or view the
payment history on their accounts in a secure HIPPA and FDCPA compliant environment. In the same area there are easy access tabs to allow you to retrieve various client statistical reports at your convenience.
Send electronic placement and payment files.
It's as easy as logging in to the FACS web, clicking the file transfer tab and then
identifying your file by using the browser and clicking the upload file tab. If successfully transmitted, a screen will pop up notifying you that we have received your file.
If you need assistance using our website or our FACS web please give us a call at 800-908-4558 or send an email to